Refund policy

RETURNS & REFUNDS POLICY  NEXAVELL

Nexavell
20 Wenlock Road, London, England, N1 7GU
support@nexavell.com

Last updated: [insert date before publishing]

30-day satisfaction guarantee
We want you to be happy with your purchase. If you're not satisfied, contact us within 30 days of delivery at support@nexavell.com and we will arrange a return or exchange.

Conditions for returns
- The product must be unused and in its original condition
- Where assembly has already taken place, please contact us to discuss the best return process, as disassembly and collection may be required
- Proof of purchase (order number or receipt) is required

Your legal right to cancel
In addition to our 30-day guarantee, if you are a consumer in the UK, you have a statutory right to cancel your order within 14 days of delivery under the Consumer Contracts Regulations 2013, without needing to give a reason. This legal right exists alongside, not instead of, our 30-day guarantee.

Refunds
Once we've received and inspected your returned item, we'll notify you of the outcome. Approved refunds will be processed to your original payment method within 14 days.

Faulty or damaged items
If your shed or kennel arrives faulty or damaged, contact us immediately at support@nexavell.com with photos of the issue. We'll arrange a repair, replacement, or refund at no cost to you, in line with your rights under the Consumer Rights Act 2015.

Return costs
For change-of-mind returns, collection costs may apply given the size of our products. We'll confirm any costs with you before arranging collection. For faulty items, all costs are covered by us.